Terms & Conditions

About us

Goldenstore.co.za is operated by Yonela Mjuluki, trading as Goldenboy / Goldenstore, based in Overbaakens, Fairview, South Africa. We sell branded merchandise and digital products directly to customers across South Africa.

Orders and payment

All orders are placed and paid for through our website via PayFast, a secure South African payment gateway. Your order is confirmed once payment has been successfully processed. You will receive confirmation of your order by email.

Delivery

We currently deliver orders across South Africa using PEP Paxi and bus courier services (such as Intercape and Translux parcel services). These are affordable, widely available delivery methods used by many small South African sellers.

Once your order is dispatched, you will be contacted with your parcel's tracking or collection details. Delivery timeframes typically range from 3–7 business days depending on your location and the courier used, though this can vary. We will keep you updated if there are any delays.

Delivery costs, where applicable, will be communicated to you before your order is finalised.

Exchanges — no refunds

We do not offer cash refunds. If you receive an item that is faulty, damaged, or incorrect, or if a clothing item doesn't fit, we're happy to arrange an exchange.

• Contact us within 7 days of receiving your order to request an exchange.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• You are responsible for the cost of returning the item to us, unless the item was faulty or incorrect due to our error, in which case we will cover the return cost.
• Once we receive and inspect the returned item, we will arrange for the replacement item to be sent to you.

To start an exchange, contact us via WhatsApp at 067 820 8752 or email Goldenboimj@gmail.com with your order details.

Cancellations

If you need to cancel an order, contact us as soon as possible. If your order hasn't been dispatched yet, we can cancel it. Once an order has been handed over to a courier for delivery, it can no longer be cancelled, and our exchange policy above will apply instead.

Product availability

We do our best to keep stock levels accurate on our site. In the rare case that an item you've ordered is unavailable, we will contact you to arrange an alternative item, a delayed dispatch, or a cancellation of that item.

Contact us

For any questions about these terms, your order, or an exchange request, reach out via:

• WhatsApp: 067 820 8752
• Email: Goldenboimj@gmail.com